This Privacy Policy applies to all users of the dewa1000 platform, including the website dewa1000.vin and our official mobile app. By using this platform, you agree to the collection and use of information as described in this document.
Privacy Commitment dewa1000
Six pillars of data protection that form the foundation of our privacy practices.
Full Encryption
All data transmitted between your device and dewa1000 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
No Data Sales
Dewa1000 has never sold, rented, or traded your personal information to any third party for marketing or commercial purposes without your explicit consent.
Full Transparency
We clearly disclose what data is collected, why it is collected, and how long it is retained. There are no hidden terms in our privacy policy.
Control in Your Hands
You have the right to access, correct, or request deletion of your personal data at any time. Our team will process your request within 7 working days.
Transparent Cookie Management
The dewa1000 platform uses cookies to improve your experience. You can manage cookie settings through your browser without affecting the platform's core functions.
Change Notifications
Whenever this Privacy Policy is updated with significant changes, we will notify you via registered email or in-platform notification before the changes take effect.
1 Information We Collect
Dewa1000 collects your personal information to ensure a safe, seamless, and personalized gaming experience. Below are the main categories of information we collect:
Personal Information
- Full name as per identity card
- Mobile phone number
- Registered email address
- Date of birth (age verification)
- Identity card / passport number
Financial Information
- Bank account holder name
- Registered bank account number
- Bank / financial institution name
- Deposit & withdrawal transaction records
- E-wallet information (Touch 'n Go, GrabPay)
Technical Information
- Your device's IP address
- Web browser type and version
- Device operating system
- Login session time and duration
- Approximate location data (IP-based)
Gaming Activity Data
- Game and wagering records
- Win & loss history
- Bonuses and promotions used
- Favourite games & playing habits
- Gaming session duration
In addition to information you provide directly during registration or transactions, we also collect information automatically when you use our platform — including usage data, device information, and navigation patterns — for security and continuous improvement purposes.
Our Know Your Customer (KYC) process requires valid identity verification documents. These documents are stored in an encrypted environment and are only accessible by authorized personnel.
2 How We Use Information
Collected personal information is used solely for legitimate and necessary purposes within the context of the services we offer. The following are the primary purposes for which your data is used:
- Account management: Process registrations, verify identities, and securely manage your member account.
- Transaction processing: Verify and process all deposits and withdrawals promptly and accurately to the correct account.
- Platform security: Detect and prevent fraud, money laundering, suspicious account activity, and any form of platform abuse.
- Regulatory compliance: Fulfil applicable legal and regulatory obligations, including mandatory KYC requirements and financial reporting.
- Customer support: Handle enquiries, complaints, and support requests more quickly and accurately based on your account records.
- Experience personalisation: Personalise content, promotions, and game recommendations based on your playing habits and preferences.
- Service communications: Send important notifications regarding your account, transactions, security updates, and policy changes that affect you.
- Product improvement: Analyse usage patterns in aggregate (without identifying individuals) to improve our platform, games, and services.
Dewa1000 does not use your personal information for any purpose other than those stated above without first obtaining your additional consent.
3 Information Sharing
Dewa1000 takes a highly restricted approach to sharing your personal information. We only share your data in very specific and necessary situations:
- Payment service providers: Required information is shared only with approved payment processors (banks, e-wallet providers) solely to process your financial transactions.
- Game software providers: Third-party game providers integrated with our platform may receive basic game session data required to technically operate the games.
- Competent authority: We will disclose information to law enforcement bodies or government agencies when required by court order, warrant, or applicable legislation in Malaysia.
- Technical service providers: Companies that assist us with technical operations (cloud storage, fraud detection, analytics) are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
Key Guarantee: dewa1000 has never and will never sell, rent, or exchange your personal information with marketing companies, data brokers, or any third party for marketing purposes without your explicit consent. This is our unconditional commitment to all members.
4 Data Storage & Security
Your personal data security is the absolute top priority for dewa1000. We continuously invest in the latest security infrastructure to ensure your information is always protected:
- Encryption of data in transit: All communications between your browser or app and our servers are protected by TLS 1.3 protocol and AES-256 encryption.
- Encryption of data at rest: Sensitive information such as financial details and KYC documents is stored in databases protected by full encryption.
- Internal access controls: Access to member personal data is restricted to staff with a legitimate business need, supported by multi-factor authentication and comprehensive audit logs.
- 24/7 security monitoring: Threat detection and anomaly monitoring systems operate around the clock to promptly identify any unauthorized access attempts.
- Data retention period: Active account data is retained for as long as your account remains active. Upon account closure, personal data is kept for the period required by Malaysian law (typically 7 years) before being securely deleted.
- Backup and recovery: Data is regularly backed up to a separate secure storage facility to ensure service continuity in unforeseen situations.
While we take all reasonable precautions, no digital system can be guaranteed 100% secure against all threats. In the event of a data breach affecting your information, we are committed to notifying you within the timeframe required by law and taking immediate action to limit any impact.
You also play an important role in keeping your data secure. Always use a strong, unique password for your dewa1000 account, and never share your login credentials with anyone — including individuals claiming to be dewa1000 staff.
5 Cookies & Tracking Technologies
The dewa1000 platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure session security. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as the platform cannot function properly without them.
- Performance Cookies: Collect information about how you use the platform — pages visited, time spent, and errors encountered — to help us improve the overall user experience.
- Functional Cookies: Save your preferences such as language, display settings, and game choices so you do not need to reconfigure them every time you log in.
- Analytics Cookies: Used to understand aggregated platform usage patterns, helping us make data-driven decisions for continuous product improvement.
You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the dewa1000 platform. For more information on managing cookies, please refer to your browser's help documentation.
6 Your Rights
As a dewa1000 member, you have certain rights regarding your personal data, which we fully respect. Below is a summary of your rights and how to exercise them:
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | Available |
| Right to Rectification | Request correction of inaccurate or incomplete data | Available |
| Right to Erasure | Request deletion of personal data (subject to legal obligations) | Via Application |
| Right to Restriction | Request restriction of your data processing in certain circumstances | Via Application |
| Right to Data Portability | Receive your data in a machine-readable format | Available |
| Right to Object | Object to the processing of your data for direct marketing purposes | Available |
To exercise any of the above rights, please contact our data protection team by email at [email protected] or via live chat on the platform. We will process your request within 7 working days and notify you of the actions taken.
7 Children's Data
The dewa1000 platform is strictly for individuals who are of age 18 years and above. We do not target our services at minors, and we do not knowingly collect any personal information from individuals under the age of 18.
If you believe a minor has registered an account or provided us with personal information without parental or guardian knowledge or consent, please contact us immediately at [email protected]. We will take immediate action to investigate and remove the relevant information and close the account in question.
Parents and guardians are encouraged to monitor their children's internet use. If you suspect unauthorised access by a minor to an online gambling platform, please act immediately and contact us for assistance.
8 Third-Party Links
From time to time, the dewa1000 platform may contain references or information relating to third-party game software providers and our service partners. Please note that:
- Each third-party service integrated with the dewa1000 platform has its own privacy policy governing data collection and usage on their respective platforms.
- Dewa1000 is not responsible for the privacy practices of any third party and cannot control how they collect or use your data outside our platform.
- We recommend that you read the privacy policy of each third-party service you use separately to understand how your data is handled outside the dewa1000 ecosystem.
- All game software providers integrated with dewa1000 have undergone a thorough vetting process and are required to comply with the minimum data security standards we set.
9 Privacy Policy Amendment
Dewa1000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Here is how we manage policy changes:
- Advance notice: Any significant changes to this Privacy Policy will be communicated to members via in-platform notifications or registered email at least 14 days before the changes take effect.
- Last updated: The latest update date is always displayed at the top of this page. We encourage you to check this page periodically.
- Minor changes: Language corrections, clarifications, or changes that have no substantive effect on your rights may be updated without specific advance notice, but the update date will still be revised.
- Updated terms acceptance: Continued use of the dewa1000 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
The currently active version of the Privacy Policy is the only version that applies to your relationship with dewa1000 at this time. For inquiries regarding previous privacy policy changes, please contact our team.
We recommend bookmarking this page or saving a copy of the current Privacy Policy for your own reference. A comparison between previous and current versions is available upon request.
10 Contact Us
If you have any questions, concerns, or wish to exercise any of your rights regarding personal data, the dewa1000 Data Protection team is ready to assist:
- Email: [email protected] (response within 24 business hours)
- Live Chat: Available 24/7 via the chat icon on the platform — for immediate assistance
- Telegram: The official dewa1000 Telegram channel for quick support
When contacting us regarding a privacy request, please provide your full name, registered account number, and specific details of your request so we can process it more quickly and accurately.
For more information about your rights and responsibilities as a member, please also refer to the Terms and Conditions and Responsible Gaming us.